Frequently asked questions

Group discounts depend on configuration and setup. The discount tier is calculated based on team size, session format (express or standard), shoot duration, location (in-studio, on-location, or outdoor), and the add-ons selected. Bookings of 2 or more portraits unlock entry-level group discounts; rollouts of larger teams unlock the higher end of the 20% to 65% range. Subscription clients stack a 10%, 15%, or 20% bonus account credit on top depending on tier. The booking conversation or custom quote locks the configuration.

Team headshot days for 50 people start at $5,674.50, BusinessPortraits.ca’s lowest-package price at that team size. The price is fixed at this team size for the lowest package; larger team sizes scale into the group discount structure. The booking conversation or custom quote locks the configuration if your firm wants a different package, location, or add-ons.

200-person rollouts run as multi-day or staggered single-day engagements with group discounts of 20% to 65%, with the steepest discounts at larger team sizes and express formats. Annual subscription clients receive an additional 10%, 15%, or 20% account credit on top of the team-day price depending on tier. Multi-office or cross-Canada 200-person rollouts are quoted as a bundle through the contact page.

Travel within 60 km of the studio is included. Travel beyond 60 km is quoted on request and is generally calculated by distance, time, and crew. International or out-of-province travel is also available; multi-office and cross-Canada rollouts have travel bundled into the engagement quote, and subscription clients can apply account credit toward travel.

Common add-ons include additional backdrop colours, additional outfits per attendee, additional images beyond the base package, advanced retouching, video portraits, hair and makeup services, rush services, weekend or evening availability, and parking where free parking isn’t available. The booking page configurator covers packages by backdrop, people, images, and location; everything else (add-ons, travel, on-site headshot stations at events, express packages for 50+ groups) is quoted case-by-case through the contact page.

Yes. Projects with a total value over $5,000 require a $5,000 deposit to confirm the booking. The remaining balance is due after the session, once your firm has submitted image selections from the proof gallery, and image editing commences after the remaining balance is paid in full. Smaller per-session and team-day bookings are paid in full at booking time.

The group discount rate adjusts to the actual day-of headcount; if the final number is higher than quoted, the remaining balance is due before image retouching services commence. If the final number is lower, the discount tier may shift accordingly. The configuration is set during the booking conversation, and any headcount adjustment is reconciled before files are retouched and delivered.

Essential fits a firm planning one annual headshot day plus a handful of new-hire batches. Growth fits a mid-size firm running quarterly cadence: quarterly new-hire batches, partner refreshes, and at least one annual all-hands rollout. Enterprise fits a large or multi-entity organization with monthly or near-monthly cadence, multiple business units, executive IR work, regular event coverage, and bespoke configuration. The booking conversation maps your cadence to a tier.

Yes, at Growth and Enterprise tiers (Essential is annual-only). Quarterly payment splits the Prepaid Amount into 4 equal installments, with the first due at the start of the term and subsequent installments every 90 calendar days. Account Credit is calculated at the quarterly rate, which is half the annual rate: 7.5% on Growth (vs 15% annual) or 10% on Enterprise (vs 20% annual). Missed quarterly payment beyond 15 business days may suspend benefits or terminate the Subscription.

Account Credit is a bonus added on top of the Prepaid Amount. The deposit is committed at signing, deducted as deliverables ship, and topped up by the tier’s percentage. Essential adds 10% on annual payment. Growth adds 15% annual or 7.5% quarterly. Enterprise adds 20% annual or 10% quarterly. The credit applies to whatever the firm funds in the 12-month term, expanding spendable budget for additional sessions, prints, executive portraits, or event coverage.

Yes. The unused portion of the current tier rolls into the new tier, with the firm paying the difference between the current Prepaid Amount and the new tier’s starting commitment. The larger Account Credit percentage applies to the topped-up balance, recalculated based on the new total. The upgrade applies for the remainder of the active Subscription Term, with new-tier benefits (faster delivery, additional rush quotas, etc.) effective from the upgrade date.

Yes. Subscriptions automatically renew for successive 12-month terms unless either party provides written notice of non-renewal at least 60 calendar days before the end of the current term. BusinessPortraits.ca sends a renewal reminder at least 90 calendar days before expiration. To opt out of renewal, send written notice to info@businessportraits.ca within the 60-day window.

The 90-Day Pilot is a per-client-quoted pilot program letting prospective Subscribers experience subscriber-level service before committing to a full annual Subscription. Pilot availability, pricing, and terms are quoted case-by-case. If the firm converts to an annual Subscription within 30 days of the pilot period’s conclusion, 100% of the amount paid during the pilot transfers as Credit toward the first Subscription Term.

BusinessPortraits.ca offers an express format for high-volume team days, staggered scheduling for medium-rollout teams, and a multi-day rollout option for large teams. The right mode depends on team size, available shoot windows, and the deliverable timeline. The mode is set during the booking conversation; quoted on request.

Sessions run in 20-minute slots (or less depending on team size) across the shoot window. BusinessPortraits.ca provides a scheduling tool the HR coordinator distributes to the team so each person books their own slot online. Slots stagger across the day to keep the photo station from queueing; walk-ins from the slot grid are accommodated at the photographer’s discretion when day-of slack opens up.

Each standard session runs as much as 20 minutes per person. In that time the photographer captures multiple poses and expressions, and the team member reviews their options on a live preview monitor at the studio or on-site so they leave confident in their look. For high-volume team days (50+ people in a single day), an express format is available on request, which compresses the per-person time while preserving lighting and backdrop quality; the booking conversation locks the format.

A standard team day runs 30 minutes of setup on arrival, an 8-hour shoot window with one mid-day break, and 20 minutes of teardown at the end. Multi-day rollouts compress and extend the same rhythm across additional days. The full operational walkthrough is on What to Expect.

Three things: the attendee list with preferred slot times, your firm’s brand standards (backdrop preference, color palette, format spec, end-use destination), and a wardrobe note for the team. If your firm doesn’t have one or more of these in place, BusinessPortraits.ca’s team coordinates with the HR lead before the shoot to map out what’s ideal for your brand and team.

Yes. BusinessPortraits.ca handles multi-office and multi-city rollouts with multi-day scheduling that maintains visual consistency across every location, and travels anywhere a client books, including across Canada and internationally. Travel fees apply outside the GTA, and subscription clients can apply their annual account budget toward travel. The configuration is set during the booking conversation.

Image quality is identical between the two; the mobile setup mirrors studio lighting on-site, and offices and event venues run as controlled environments just as the studio does. The main difference is team convenience: on-location keeps your team in the office during the workday so no one travels for the shoot; in-studio works when a dedicated environment fits your brief or when a single large shoot block at one location is preferred. The full mode comparison and side-by-side specs live on the master service hub.

Outdoor sessions fit executive portraits where environmental context belongs in the frame, real-estate-vertical portraits photographed on-site at the property using the actual building or street as the background, and brand briefs that explicitly call for an outdoor look. The location is agreed in advance, with weather contingency built into scheduling. Setup is fast: a 5-minute scout and 5-minute setup, ready at appointment time.

Three things. First, suitable parking for the photographer and gear; if parking isn’t available at your location, the firm covers parking expenses incurred during the shoot. Second, advance confirmation that your venue permits professional photography equipment (flash, lighting stands, backdrops, mobile setup); if a venue restricts equipment after the booking is confirmed, full payment still applies under standard cancellation policy. Third, the photography area is kept clear of pets and young children during the shoot for safety and to protect sensitive equipment. The booking conversation walks through the on-location checklist.

Basic retouching includes minor blemishes, eye bags, teeth whitening, skin shine reduction, slight slimming, slight fly-away reduction, crop, and colour accuracy. The basic retouching package is limited to one hour per image; editing requests beyond that scope incur a per-image add-on fee. The treatment is consistent rather than dramatic; portraits read as the subject, not as the photographer.

Yes. Rush services are available as a per-image add-on at standard rates; available turnaround tiers are same-day (requires advance scheduling at the time of session booking), 1 business day, 2 business days, and 3 business days. Subscription clients receive Complimentary Rush Deliveries per Subscription Term included with their plan: Essential 3 at the 2-business-day tier, Growth 5 at the 24-hour tier, Enterprise 4 at the same-day tier; beyond the quota, the standard per-image rate applies.

Watermarked proofs are reviewed in the online proof gallery for selection, and the high-res retouched files for the selected images are delivered as the package. Unedited proof files are not provided as a default download. Bulk unedited files are available on request for firms that maintain in-house retouching pipelines, quoted as a per-image fee through the contact page.

The proof gallery remains accessible for 90 days from the delivery date. Approximately 30 days before expiration, your firm receives an email reminder. If your team needs additional time for selections, contact BusinessPortraits.ca before the 90-day expiration to request an extension of another 90 days. Even after the gallery auto-deletes, images are archived for 5 years from the session date and can be requested at any time during that archive period; the contact page is the route for proof access after gallery expiration.

BusinessPortraits.ca archives delivered images for 5 years from the session date at no additional charge. During that period, the firm can request access to archived images. Extended archiving beyond 5 years is available through an annual subscription service; pricing is quoted on request. Independent of the archive service, your firm remains responsible for securely storing and backing up the licensed images for the duration of the license term.

Yes. BusinessPortraits.ca offers prints in various sizes, custom framing, and other physical products. Print specifications and pricing are quoted at the time of order. Prints are fulfilled by reputable third-party photo labs that meet professional quality standards; returns, reprints, and refunds for print orders follow the lab’s policies. Shipping fees are charged separately and risk of loss transfers to the firm at carrier delivery. Custom framing is final sale once production begins. Subscription Credit can be applied to print orders for Essential, Growth, and Enterprise subscribers.

Yes. Financial services is BusinessPortraits.ca’s most photographed vertical, with clients across all six of Canada’s Big Six banks (TD, BMO, RBC, CIBC, Scotiabank, National Bank) plus major insurers, pension funds, and asset managers including Sun Life, Manulife, OMERS, Ontario Teachers’ Pension Plan, iA Financial Group, IG Wealth Management, and CI Financial. Portraits cover board IR, annual report, partner pages, and director-page rollouts.

Yes. Government clients include the Government of Canada, the Province of Ontario, the City of Toronto, the Office of the Auditor General of Ontario, Peel Regional Police, the Ontario Securities Commission, Metrolinx, and the Technical Standards and Safety Authority. Procurement frameworks are accepted including SAP Ariba and other procurement-system invoicing used by government bodies and large enterprises. The booking conversation maps the engagement to the procurement vehicle, and sessions accommodate Cabinet calendars and deputy-minister availability windows.

Yes. Healthcare clients include SickKids, Sunnybrook, Bayer, Janssen, Johnson & Johnson, Takeda, the College of Nurses of Ontario, and Dentsply Sirona. On-site sessions accommodate clinical schedules and ward-rotation timing; the mobile setup brings controlled lighting into hospital meeting rooms or designated session spaces.

For healthcare, government, financial services, and legal sectors, BusinessPortraits.ca executes the firm’s preferred consent and image-release paperwork before the shoot. Hospital-site clinical-staff portraits, government Cabinet portraits, and IR-grade executive portraits each carry their own paperwork track aligned to the firm’s compliance requirements. The contact page is the route for paperwork-coordination conversations ahead of the shoot.

Yes. The on-site headshot booth is a dedicated service at corporate events: a configured backdrop and lighting set up at your event where attendees stop by for a quick professional portrait. Booths run during the event hours or as a scheduled block, with attendees flowing through 30-second to 5-minute sessions depending on the configuration. Output is the same studio-quality lighting and retouching workflow can be added on as standard team headshots; processed images ship in the standard 8-business-day window. The contact page is the route for event booth quotes.

Four video offerings. Event video coverage delivers AGM, gala, conference, and leadership-summit footage with broadcast-grade audio. Video interviews and testimonials deliver executive interviews, customer testimonials, and recruiting-video segments. Corporate video production handles brand films, internal-communications pieces, and campaign content. Video portraits deliver short motion-portrait clips of executives and partners, configured per-engagement. The full video catalog is on the corporate photography and video service catalog.

Video portraits are short motion-portrait clips of executives or partners. Same brand-aligned setup as a still portrait, recorded in motion for use on partner pages, LinkedIn profiles, and IR materials. Configured per-engagement; quoted on request. Existing photography clients can layer video portraits onto a scheduled team day; new clients book video portraits as a separate engagement.

No. Video portraits are a separate setup with their own technical requirements (audio, multi-camera, lighting recalibration). Pricing is determined on a case-by-case basis and quoted on request. Still-image bookings on the booking page cover photography only. To request a video portrait quote, email the studio through the contact page with the team size, intended use, and preferred date.

Yes. Corporate video production engagements can include event video, on-camera interviews, and B-roll for use in marketing campaigns, internal communications, or recruiting content. Engagements are scoped per project: scripting, shoot day, post-production, and final delivery on operator-agreed timelines. The contact page is the route for video scoping conversations.

After scheduling your appointment, you receive a custom How-To-Prepare Guide with wardrobe and styling tips tailored to your business portrait needs. You can try as many as 4 outfit options to test fit with the lighting setup before the session begins; one outfit is included per session, and additional outfit changes during the shoot are treated as add-ons. Plan a solid-color top in your firm’s brand palette, bring a back-up shirt for variety, and arrive 5 minutes before your slot; the studio handles every other detail. Full preparation detail is on What to Expect.

The standard package includes one high-resolution image, selected from the watermarked proof gallery sent after the session. There is no fixed limit on how many photos are taken during the shoot; the photographer captures multiple options to give you a range to choose from. Additional retouched images can be added to the package during booking or after reviewing proofs, at a per-image fee.

Yes. LinkedIn-specific portraits are one of the most-booked individual-buyer engagements. Portraits are designed for LinkedIn profiles, company websites, email signatures, and any professional context. The LinkedIn Headshots page covers session formats, sample images, and booking detail; book your session through the booking page.

Yes. The standard usage license is perpetual for delivered images and grants the firm broad commercial use across firm-controlled marketing, IR, internal communications, recruiting, and brand surfaces. The license covers the firm and its subjects, so photographed team members can also use the delivered images on their personal LinkedIn, professional bios, and similar surfaces. The contact page is the route for custom-licensing conversations.